MCHOSE After-Sales Replacement

After-Sales Service Fee Notice

This product is for after-sales service purposes only and is not available for regular purchase.
Please do not place an order unless you have been instructed by our customer support team.
Unauthorized orders will be cancelled.

To ensure your replacement order is processed and shipped as quickly as possible, please select the service fee amount according to the instructions provided by our support team.

How to Select the Service Fee

• Choose the service fee amount as instructed by our customer support team.
• If required, adjust the quantity to match the total service fee needed.
• Service fees may vary by destination and service requirements.

After Payment

1. Once the service fee payment is completed, please send your order number to our customer support team.
2. We will promptly process your replacement order and arrange shipment.
3. If you have any questions or need further assistance, please contact our customer support team—we are happy to help.

Shipping & Dispatch Information

• Ready for dispatch: 1–3 working days.
• Tracking number: Will be provided within 7 working days after shipment.

Taxes & Duties:

• Orders to the United States are generally tax-free. If additional charges apply for remote areas or special delivery circumstances, we will contact you before shipment.
• Selected EU countries enjoy tax-inclusive shipping via YunExpress.
• Norway, India, and Indonesia: Import VAT, customs duties, and any applicable customs clearance fees are not included in the product or shipping price and must be paid by the recipient if required by local customs.
• For all other regions, import taxes and duties may apply and are the customer's responsibility.

Special Requirements:

• Korea: Please provide your name and shipping address in Korean, your tax ID (P+12 digits), and phone number (010+8 digits), all of which must match the recipient’s information.
• Chile, Colombia, Mexico, South Africa, and Indonesia: Please provide the recipient’s tax ID, CPF, CNP, VAT, passport ID, or EOR as required by local customs.

Notes:

• Shipping to the following regions in Spain is currently unavailable: Balearic Islands, Las Palmas, and Santa Cruz de Tenerife.
• Shipments to Ukraine, Saudi Arabia, Israel, the United Arab Emirates, Türkiye, Peru, and Lebanon are temporarily suspended.

You can check Shipping Policy for more information.