Shipping Policy

How much does shipping cost?

Shipping costs vary depending on your destination and the number of items purchased. To calculate your exact shipping charges, add items to your cart, proceed to checkout, and enter your shipping address. The shipping cost will automatically update in your order total.

Can you declare the parcel as a gift?

No. Couriers do not accept “gift” declarations for customs clearance.

Are VAT or import taxes included?

United States
Orders shipped to the U.S. are generally not subject to VAT, import taxes, or customs duties. Most regions incur no additional fees on delivery. Remote locations or APO/FPO addresses may not qualify for duty-free shipping. In such cases, shipments via DHL or other express carriers may incur import duties or fees, determined by local customs authorities. These charges, if applicable, are the customer’s responsibility.

European Union (Selected Countries)
Certain EU countries are offered tax-inclusive shipping via YunExpress, with VAT and import taxes included in the shipping cost. Administrative or handling fees charged by local couriers or customs may still apply. Customers are advised to check with local customs offices for possible additional charges.

Other Countries
For all other destinations, shipping fees do not include import taxes, VAT, or customs charges. The recipient is responsible for any applicable duties or fees.

When Will You Ship the Item?

All orders are fulfilled by MCHOSE. We will ship your order within 1–3 business days, and a tracking number will be provided within 7 business days after shipment. Delivery times depend on local postal services and customs clearance, which are beyond our control.

Estimated Shipping Times by Destination

3–7 business days:

  • Hong Kong, Macao

5–9 business days:

  • Taiwan, Argentina (DHL), Iceland (DHL), Singapore

6–12 business days:

  • Australia, Belgium, Canada, Switzerland, Bulgaria, Germany, Spain, Finland, France, United Kingdom, Netherlands, New Zealand, Poland, United States, Japan, Romania, Luxembourg, Portugal, Czech Republic, Slovakia, Sweden

7–14 business days:

  • Austria, Denmark, Ireland, Italy, Norway, Mexico, Croatia, Latvia, Slovenia, Estonia, Greece, Hungary, Lithuania, Thailand, South Korea, Malaysia, Philippines

10–15 business days:

  • South Africa, Lebanon, Indonesia

15–22 business days:

  • Peru, Colombia, Morocco, Malta, Cyprus, Vietnam, India

Notes

  • Shipping to the following regions in Spain is currently unavailable: Balearic Islands, Las Palmas, Santa Cruz de Tenerife.
  • Shipments to Chile, Ukraine, Saudi Arabia, Qatar, Kuwait, Bahrain, Jordan, Israel, the United Arab Emirates, and Türkiye are temporarily suspended.
  • If your country is not listed above, please contact support@mchose.store to inquire about possible shipping arrangements.

Can the order be delivered to multiple addresses?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Order Modifications and Address Changes

If you need to modify your order or shipping address, please contact our customer support team as soon as possible. While we will do our best to accommodate changes, they may not be possible once the order has been processed.

Once the package has been shipped, cancellations are not accepted. Any return shipping costs will be the responsibility of the customer.

Please ensure your address information is accurate and complete, including the street number, building number, and room number. If the provided address is incorrect and the package is lost, the customer will bear the cost and MCHOSE will not provide a refund or exchange.

Special Requirements for Customs (Country-Specific):

  1. Korea: Personal tax ID and Korean name required (recipient phone number needed).
  2. Indonesia: Tax ID (NPWP), ID Number (NIK), or Driver’s License required.
  3. Colombia, Mexico, Turkey: Recipient’s tax ID (CPF/CNP/VAT/passport ID/EOR) required.

Shipping & Tracking

All orders will receive a shipping notification via email once dispatched. If tracking shows “Delivered” and you do not raise any issue within 30 days, MCHOSE may not be able to investigate or provide a refund.

If all shipping information is correct but you encounter a delivery issue, please contact the carrier directly (e.g., UPS, FedEx, DHL, USPS, YunExpress). Once the carrier marks the package as “Delivered,” MCHOSE is no longer responsible.

Delivery Failure (Customer Responsibility)
The following situations may result in failed delivery. Any related costs (such as return shipping or re-delivery fees) will be the responsibility of the customer:

  • The address or phone number provided is incorrect or incomplete.
  • The carrier is unable to contact the recipient.
  • The recipient refuses to accept the package, or selects a “no signature required” delivery that results in loss or damage.
  • The recipient refuses to pay local taxes/fees or fails to provide required customs documents.
  • Customs clearance fails due to a mismatch between the recipient’s name and tax ID.
  • The recipient does not respond promptly to our inquiries regarding address issues.

Returned Packages
If the package is marked “Returned to Sender,” please contact us to arrange re-shipment. Re-shipping may take 15–60 business days for carrier confirmation, and the customer will be responsible for the shipping costs.

To avoid return shipments, please note the following:

  • If your parcel is held by customs, you must complete the required tax payment or documentation within 48 hours, or it may be returned at your expense.
  • Please provide your full legal name. In some countries, the name must match the tax ID to clear customs successfully.
  • If tracking shows “Delivered” and you do not raise any issue within 30 days, the carrier may delete the delivery record, and we will not be able to investigate or issue refunds.

Lost or Stolen After Delivery
If a package is lost or stolen after being marked “Delivered,” the customer will be responsible. While we will assist in contacting the carrier and filing a claim, we do not offer refunds or re-shipments in these cases.

Carrier Liability (Eligible for Compensation)
If the package is lost or mishandled due to a carrier error (e.g., delivery failure or confirmed loss), and official proof such as a “Proof of Loss” or claim report can be provided, please contact us. We will assist with the claims process and arrange a replacement shipment.

For additional questions, shoot us an email at support@mchose.store.