Shipping Policy

How much does shipping cost?

Shipping costs vary depending on your destination and the number of items purchased. To calculate your exact shipping charges, add items to your cart, proceed to checkout, and enter your shipping address. The shipping cost will automatically update in your order total.

Can you declare the parcel as a gift?

No. Couriers do not accept “gift” declarations for customs clearance.

Are VAT or import taxes included?

United States
Orders shipped to the U.S. are generally not subject to VAT, import taxes, or customs duties. Most regions incur no additional fees on delivery. If additional charges apply for remote areas or special shipping circumstances, we will contact you before shipment.

European Union (Selected Countries)
Certain EU countries are offered tax-inclusive shipping via YunExpress, with VAT and import taxes included in the shipping cost.

Norway, India & Indonesia
Orders shipped to Norway, India, and Indonesia do not include import VAT, customs duties, customs clearance fees, or other applicable taxes. These charges, if required by local customs authorities, are the responsibility of the recipient.

Other Countries
For all other destinations, shipping fees do not include import taxes, VAT, or customs charges. The recipient is responsible for any applicable duties or fees.

When Will You Ship the Item?

We process and ship all orders within 1–3 business days.

After shipment, tracking information will be provided within 1–2 business days so you can follow your order at any time.

Estimated delivery times depend on your location and local customs processing.

Estimated Shipping Times by Destination

3–7 business days:

• Hong Kong, Macao

5–9 business days:

• Taiwan, Argentina, Iceland, Singapore

6–12 business days:

• Australia, Belgium, Canada, Switzerland, Bulgaria, Germany, Spain, Finland, France, United Kingdom, Netherlands, New Zealand, Poland, United States, Japan, Romania, Luxembourg, Portugal, Czech Republic, Slovakia, Sweden, Saudi Arabia, United Arab Emirates

7–14 business days:

• Austria, Denmark, Ireland, Italy, Norway, Mexico, Croatia, Latvia, Slovenia, Estonia, Greece, Hungary, Lithuania, Thailand, South Korea, Malaysia, Philippines, Bahrain, Kuwait, Qatar

10–15 business days:

• South Africa, Indonesia, Jordan

15–22 business days:

• Peru, Colombia, Morocco, Malta, Cyprus, Vietnam, India, Chile

International shipments may occasionally experience delays due to customs inspections, changes in import regulations, public holidays, weather conditions, or other circumstances beyond our control. Estimated delivery times are provided for reference only and are not guaranteed.

Notes

• Shipping to the following regions in Spain is currently unavailable: Balearic Islands, Las Palmas, Santa Cruz de Tenerife.
• Shipments to Ukraine, Israel, and Türkiye are temporarily suspended.
• If your country is not listed above, please contact support@mchose.store to inquire about possible shipping arrangements.

Can the order be delivered to multiple addresses?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Order Modifications and Address Changes

If you need to modify your order or shipping address, please contact our customer support team as soon as possible. While we will do our best to accommodate changes, they may not be possible once the order has been processed.

Once an order has been shipped, it cannot be cancelled. If the package is successfully intercepted and returned before delivery, any applicable shipping or interception fees may be deducted from the refund. 

Please ensure your address information is accurate and complete, including the street number, building number, and room number. If the provided address is incorrect and the package is lost, the customer will bear the cost and MCHOSE will not provide a refund or exchange.

Special Requirements for Customs (Country-Specific):

1. Korea: Personal tax ID and Korean name required (recipient phone number needed).
2. Indonesia: Tax ID (NPWP), ID Number (NIK), or Driver’s License required.
3. Colombia, Mexico, Turkey: Recipient’s tax ID (CPF/CNP/VAT/passport ID/EOR) required.
   

Shipping & Tracking

All orders will receive a shipping notification via email once dispatched. If tracking shows “Delivered” and you do not raise any issue within 30 days, MCHOSE may not be able to investigate or provide a refund.

If all shipping information is correct but you encounter a delivery issue, please contact the carrier directly (e.g., UPS, FedEx, DHL, USPS, YunExpress). Once the carrier marks the package as "Delivered", please contact us within 30 days if you experience any delivery issues. We will work with the carrier to investigate the case and provide appropriate assistance based on the investigation results.

Delivery Failure (Customer Responsibility)
The following situations may result in failed delivery. Any related costs (such as return shipping or re-delivery fees) will be the responsibility of the customer:

• The address or phone number provided is incorrect or incomplete.
• The carrier is unable to contact the recipient.
• The recipient refuses to accept the package, or selects a “no signature required” delivery that results in loss or damage.
• The recipient refuses to pay local taxes/fees or fails to provide required customs documents.
• Customs clearance fails due to a mismatch between the recipient’s name and tax ID.
• The recipient does not respond promptly to our inquiries regarding address issues.

Returned Packages
If the package is marked “Returned to Sender,” please contact us to arrange re-shipment. Re-shipping may take 15–60 business days for carrier confirmation, and the customer will be responsible for the shipping costs.

To avoid return shipments, please note the following:

• If your parcel is held by customs, you must complete the required tax payment or documentation within 48 hours, or it may be returned at your expense.
• Please provide your full legal name. In some countries, the name must match the tax ID to clear customs successfully.
• If tracking shows “Delivered” and you do not raise any issue within 30 days, the carrier may delete the delivery record, and we will not be able to investigate or issue refunds.

Lost or Stolen After Delivery
If a package is reported as lost or stolen after being marked "Delivered", please contact us as soon as possible. We will assist in working with the carrier to investigate the case. Any refund, replacement, or compensation will be determined based on the carrier's investigation and the specific circumstances.

Carrier Liability (Eligible for Compensation)
If the carrier confirms that the package was lost during transit or accepts liability for the shipment, we will assist with the claims process and provide an appropriate solution.

For additional questions, shoot us an email at support@mchose.store.