Download Center
FREQUENTLY ASKED QUESTIONS
MCHOSE HUB & DRIVER
Where can I download or use MCHOSE HUB?
You can download and use MCHOSE HUB from our official page: MCHOSE HUB.
How can I get the most out of the MCHOSE M HUB?
The MCHOSE HUB allows you to customize key mappings, macros, lighting effects, and manage profiles. Ensure you have the latest version installed.
How do I update firmware?
Firmware can be updated via M HUB or firmware links provided in the product instructions. MCHOSE Mouse & Receiver Firmware Upgrade Guide
How do I pair my device via Bluetooth?
Enable Bluetooth on your device, put the keyboard, mouse, or headset in pairing mode, and select it from the available devices.
How do I connect my 2.4G dongle?
Plug the dongle into a USB port and follow the pairing instructions in the M HUB.
Why doesn’t MCHOSE HUB save my settings or create configurations?
Ensure MCHOSE HUB is installed and running correctly. Clear driver cache and check security software.
Mouse cannot use 2.4GHz mode and only wired works / Firmware update issues (A7X, L7/K7 Ultra, A5 V2, etc.)
Usually caused by incorrect firmware updates. Follow model-specific instructions in product manuals and M HUB driver links.
Why is my mouse or keyboard lagging or disconnecting?
Update firmware, check wireless interference, re-pair, clean sensor lens, avoid glass mousepads, adjust polling rate if needed.
Why can't the driver be used on macOS / Linux?
macOS only supports web-based drivers. Linux is currently not supported.
How do I remove voice prompts from headphones?
Voice prompts indicate microphone status and cannot currently be turned off.
If the driver screen is blank and VPN is still ineffective, what should I do?
You can try changing the DNS (Applicable to Windows 10/11):
1. Right-click the Start menu → Open Settings
2. Go to Network & Internet
3. Click on the network you are using: Wired (Ethernet) or Wireless (Wi-Fi)
4. Click Hardware Properties
5. Find DNS Server Assignment → Click Edit
6. Change "Automatic (DHCP)" to Manual
7. Enable IPv4
8. Enter the DNS, for example: Primary DNS: 8.8.8.8, Alternate DNS: 8.8.4.4. Finally, save.
Why can’t my driver settings be uploaded after switching browsers?
Enable HID permissions, use Chrome or Edge, refresh page, and reconnect keyboard.
The A7X Ultra cannot use 2.4G mode after a firmware update. What should I do?
This is usually caused by an incorrect firmware update. Please follow these steps:
- Update the 1K nano receiver: plug it into your computer’s USB port and download/update the firmware here:
1K Nano Receiver Firmware - After updating the 1K receiver, plug it into the 8K accelerator. Connect the mouse and 8K accelerator simultaneously using two data cables.
- Download and update the latest firmware for both the mouse and the 8K accelerator here:
Mouse & 8K Accelerator Firmware
Password: 0000
How do I update the firmware for the A5 V2 Ultra?
Please follow these steps carefully:
- Update the mouse firmware first:
A5 V2 Ultra Mouse Firmware - Update the receiver firmware to an interim version:
A5 V2 Ultra Receiver Interim Firmware - Update the receiver firmware to the latest version:
A5 V2 Ultra Receiver Latest Firmware
The K7 Ultra cannot click “Update” in the driver. What should I do?
This usually happens due to the firmware update process. Please follow these steps:
- Update the 1K Nano receiver: plug it into your computer’s USB port and download/update firmware here:
K7 1K Nano Receiver Firmware - After updating, unplug the receiver. Then connect the mouse and 8K accelerator (charging dock) simultaneously using two data cables.
- Complete the remaining firmware update using this link or via the driver:
K7 Firmware Update
What should I do if the L7 Ultra / K7 Ultra update progress is stuck at 0%?
This usually happens due to an incorrect update method.
For these two mouse models, firmware updates require connecting both the mouse and the receiver simultaneously with two data cables. Without this, the update may fail.
Solution: Connect the two data cables and restart the driver. The update should proceed normally.
How to change English voice on V9 Pro / X9 / V9 Turbo?
Upgrade firmware via MCHOSE OTA page following instructions in sequence.
ORDERING & PAYMENT
What payment methods are supported?
We support credit cards (Visa/MasterCard), PayPal, and other options available at checkout.
Is installment payment / cash on delivery supported?
Currently not supported.
Can I pay with other currencies?
We currently only support USD payments. Your bank/card will automatically convert other currencies to USD during payment.
Can I change or cancel my order?
You can contact us to request a change or cancellation before the order is shipped. However, due to time zone differences and order processing times, we cannot guarantee the request will be completed in time.
What does "awaiting fulfillment" mean?
Awaiting fulfillment means that your order has been received and is being prepared for shipment.
How can I view an invoice or receipt?
After payment, an order is automatically generated. Contact customer service to request an invoice.
SHIPPING & DELIVERY
How long will it take to get my orders?
Orders are processed within 1-3 business days (excluding weekends and holidays). Pre-orders or custom items may take longer. For more details, please refer to our Shipping Policy
Where do you ship, and how can I check shipping costs?
We ship to many countries worldwide. Shipping costs vary by destination and will be automatically calculated at checkout.
For more details, please refer to our Shipping Policy.
How can I track my order?
You will receive a tracking number by email once your order has shipped. You can track your parcel using the link below:
https://www.17track.net/zh-cn
Are customs duties and taxes included?
Duties and taxes vary by country and are usually collected by local customs, borne by the recipient.
Can a delivery note be added?
We cannot add special instructions to waybills. For specific requests, contact your local courier after your package reaches the last-mile delivery stage.
What should I do if there is an abnormality or delay in logistics?
You can check the tracking information first. If the package has reached the last-mile delivery stage, you may contact the local courier directly. Otherwise, contact our customer service and we will assist with tracking and resolution.
WARRANTY & RETURNS
What is your warranty policy?
MCHOSE provides a 1-year limited warranty on all products. If you encounter any quality issues, please contact us at support@mchose.store with relevant images or videos for assistance.
How do I request a return or exchange?
Contact customer service with photos or videos of the product issue to initiate the process.
How does the refund process work?
Once the return is approved, refunds are processed to the original payment method within a few business days.
What should I do if the product is damaged or missing parts?
Contact us immediately upon receiving the goods and provide photos or videos.
PRODUCTS & AVAILABILITY
Do you have keyboards in different languages?
Most keyboards use the standard US layout, with only the MCHOSE Ace 60 Pro Nordic-ISO version supporting other languages.
Are your keyboards compatible with different keycaps and switches?
Some models support hot-swappable switches and standard keycaps. Check the product page for compatibility.
Do magnetic switch keyboards support SOCD and Rapid Trigger features?
Yes, selected magnetic switch models support SOCD and Rapid Trigger features. Check the product page for details.
Are your keyboards compatible with different operating systems and devices?
Most keyboards support Windows, macOS (web driver), and some support multiple devices via wired / 2.4G wireless / Bluetooth.
Do you offer custom orders or engraving?
Custom orders are not currently available.
Can I buy accessories separately?
Keycaps, switches, and other accessories are not sold individually.
ACCOUNT & PRIVACY
How do I create an account?
Accounts can be created during checkout or via “Sign Up” on our website.
How can I manage or update my account information?
Log in to your account and update profile settings.
What should I do if I forget my password?
Use the “Forgot Password” link on the login page.
How is my personal data protected?
We follow strict data privacy policies and do not share your personal information without consent.
Can I request to delete or access my data?
Contact support to request data access or deletion.
PARTNERSHIPS
How can I inquire about partnerships or collaborations?
Contact sales@mchose.store.
Are you a content creator or influencer?
Feel free to send your collaboration requests to marketing@mchose.store
What is the MCHOSE Affiliate Program?
Our Affiliate Program allows you to promote MCHOSE products and earn 5% commission for every successful referral.
👉 Join Now
How can I reach customer support?
CUSTOMER SERVICE
Contact us via support@mchose.store or website chat.
What after-sales services do you provide?
We offer warranty claims, returns, and exchanges. Contact support@mchose.store with your order details and issue for assistance.