Shipping Policy

How much does shipping cost?

Shipping costs vary depending on your destination and the number of items purchased. To calculate your exact shipping charges, add items to your cart, proceed to checkout, and enter your mailing address. The shipping cost will automatically update and display in your total.

Can you declare the parcel as a gift?

No. Couriers do not accept “gift” declarations for customs clearance.

Are VAT or import taxes included?

Are VAT or import taxes included?

United States

Orders shipped to the U.S. are generally not subject to VAT, import taxes, or customs duties. Most regions incur no additional fees on delivery.

Remote locations or APO/FPO addresses may not qualify for duty-free shipping. In such cases, shipments via DHL or other express carriers may incur import duties or fees, determined by local customs authorities. These charges, if applicable, are the customer’s responsibility.

We strive to select the most cost-effective, duty-free shipping channels. If additional fees are expected, our customer service team will contact you prior to dispatch.

European Union (Selected Countries)

    Certain EU countries are offered tax-inclusive shipping via YunExpress, with VAT and import taxes included in the shipping cost.

    Administrative or handling fees charged by local couriers or customs may still apply. These fees are not covered by MCHOSE. Customers are advised to check with local customs offices.

    Other Countries

    For all other destinations, shipping fees do not include import taxes, VAT, or customs charges. The recipient is responsible for any applicable duties or fees.

    When will you ship the item?

    All orders will be fulfilled by MCHOSE. We will ship the item within 1~3 business days, and a tracking number will be provided 7 business days after shipment. However, delivery time depends on the local delivery speed and customs clearance, which we cannot fully control. Below is the estimated shipping time for different destinations:

    Destination Estimated Business Days
    Hong Kong, Macao 3–7 business days
    Singapore, Vietnam, Taiwan, Argentina(DHL), Iceland(DHL) 5–9 business days
    Thailand, South Korea, Japan 7–11 business days
    Norway, Malaysia, Philippines, Austria, Australia, Belgium, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, New Zealand, Poland, Portugal, Sweden, Croatia, Latvia, Slovenia, Estonia, Bulgaria, Hungary, Lithuania, Slovakia, Luxembourg, Malta, Türkiye, United Arab Emirates, Romania, Israel 7–15 business days
    Canada, United States, Jordan, Morocco, Mexico 9–18 business days
    Switzerland, South Africa, Greece, Cyprus, Bahrain, Kuwait, Qatar, Lebanon, Saudi Arabia, Indonesia 11–15 business days
    Chile, Colombia, Peru, India 19–24 business days

    Notes:

    • For Spain, shipping is unavailable to Balears Province, Las Palmas, and Santa Cruz de Tenerife.
    • Shipping to Ukraine is temporarily unavailable.
    • If your country is not listed, contact support@mchose.store to inquire about possible arrangements.

    Can the order be delivered to multiple addresses?

    We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

    Order Modifications and Address Changes

    If you need to modify your order or shipping address, please contact our customer support team as soon as possible. While we will do our best to accommodate changes, they may not be possible once the order has been processed.

    Once the package has been shipped, cancellations are not accepted. Any return shipping costs will be the responsibility of the customer.

    Please ensure your address information is accurate and complete, including the street number, building number, and room number. If the provided address is incorrect and the package is lost, the customer will bear the cost and MCHOSE will not provide a refund or exchange.


    Shipping Information Tips

    The delivery address must be detailed and accurate - need to provide a specific street number, building number, and room number; The zip code should correspond to your city

    1. For China, Macau(SAR) and HongKong(SAR), please fill with the chinese address and names.

    2. For Taiwan, you must provide Chinese receiving information (Chinese name and Chinese address) and ID card number (passport number if you are a foreigner) ID number please write in the order notes.

    Taiwan recipients must download the Ezway app and register an account, once the goods arrive at Taiwan Customs without registering the account, the customs has the right to confiscate the goods, and our company will not bear any responsibility or refund.

    3. For Korea, your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + (recipient phone number (010 + 8 digits)) are required according to the requirements of Korean customs clearance.

    The information must be the same recipient's information, otherwise we will not be able to ship.

    4. For Indonesia, we require your Indonesia Tax ID (NPWP), ID Number (NIK-Nomor Induk Kependudukan), or Indonesia Driver’s License as per requested by DHL and Customs. Please ensure the document holder's name matches the recipient’s name on the shipping information.

    5. For Switzerland, due to the local customs situation, we’ll ask for your confirmation via email that you agree to pay VAT to the local customs before we ship your parcel out. Since we can’t get the parcel back once we shipped it out, we’re not able to compensate you anything for your order to Switzerland due to a VAT issue reason. The information must be the same recipient's information, otherwise we will not be able to ship.

    6. Chile, Colombia, Mexico, and Turkey need to provide the recipient's tax ID - can fill in CPF/CNP/VAT/ passport ID/EOR.

    Shipping & Tracking
    All orders will receive a shipping notification via email once dispatched. Please check your email and track the status of your order promptly.

    If all shipping information is correct but you encounter a delivery issue, please contact the carrier (e.g., UPS, FedEx, DHL, USPS, YunExpress) directly for assistance.

    Once the carrier marks the package as “Delivered,” we are no longer responsible.

    Delivery Failure (Customer Responsibility)
    The following situations may result in failed delivery. Any related costs (such as return shipping or re-delivery fees) will be the responsibility of the customer:

    • The address or phone number provided is incorrect or incomplete.
    • The carrier is unable to contact the recipient.
    • The recipient refuses to accept the package, or selects a “no signature required” delivery that results in loss or damage.
    • The recipient refuses to pay local taxes/fees or fails to provide required customs documents.
    • Customs clearance fails due to a mismatch between the recipient’s name and tax ID.
    • The recipient does not respond promptly to our inquiries regarding address issues.

    Returned Packages
    If the package is marked “Returned to Sender,” please contact us to arrange re-shipment. Re-shipping may take 15–60 business days for carrier confirmation, and the customer will be responsible for the shipping costs.

    To avoid return shipments, please note the following:

    • If your parcel is held by customs, you must complete the required tax payment or documentation within 48 hours, or it may be returned at your expense.
    • Please provide your full legal name. In some countries, the name must match the tax ID to clear customs successfully.
    • If tracking shows “Delivered” and you do not raise any issue within 30 days, the carrier may delete the delivery record, and we will not be able to investigate or issue refunds.

    Lost or Stolen After Delivery
    If a package is lost or stolen after being marked “Delivered,” the customer will be responsible. While we will assist in contacting the carrier and filing a claim, we do not offer refunds or re-shipments in these cases.

    Carrier Liability (Eligible for Compensation)
    If the package is lost or mishandled due to a carrier error (e.g., delivery failure or confirmed loss), and official proof such as a “Proof of Loss” or claim report can be provided, please contact us. We will assist with the claims process and arrange a replacement shipment.


    For additional questions, shoot us an email at support@mchose.store.